With the RA1000 seal, which represents the highest level of reputation on ‘Reclame AQUI’, the company demonstrates its ongoing care for customers and dedication to resolving demands effectively. In addition, EstrelaBet currently maintains a Customer Satisfaction Score (CSAT) of 90%, reinforcing its commitment to quality service.
With Reclame AQUI celebrating its 15th anniversary and the 15th edition of the ‘Reclame AQUI’ Award, the 2025 edition holds even greater significance for the market and for consumers who recognize the brands most committed to customer service.
“Being nominated for the ‘Reclame AQUI’ award is an important recognition of our commitment to our customers. We work daily to ensure a transparent, secure, and high-quality experience for all our s,” says Renan Cavalcanti, CMO of EstrelaBet.
“This nomination reflects the acknowledgment of our continuous work in listening and evolving, with the goal of always offering the best experience,” he adds.
The criteria for selecting finalist companies include reputation, rating on ‘Reclame AQUI’, resolution index, and the "would do business again" indicator. Voting takes place from September 1 to November 7 on the award’s official website: https://www.reclameaqui.com.br/premio/.
EstrelaBet is one of the largest Brazilian gamingtechs and operates under a permanent license in the national iGaming market. Voted the best Brazilian betting operator, it has won awards such as "Best Sports Betting Operator in Brazil" and "Rising Star of the Year" at the SBC Awards Latinoamérica 2022, in addition to being awarded twice consecutively at the SiGMA Americas Awards in 2023 and 2024. In 2025, the company also received BiS Awards in the categories of "Best Action Against Gambling Addiction" and "Best Customer Service."
With offices in Belo Horizonte and São Paulo, EstrelaBet is recognized for its innovation, commitment to Responsible Gaming, compliant advertising, and of sports and entertainment.
In partnership with FUMEC University, it develops pioneering initiatives to prevent pathological gambling, using cutting-edge technology to offer a safe experience and psychological to s.
Game integrity is also a top priority for the company, which combines strict internal processes with strategic partnerships such as Genius Sports and the International Betting Integrity Association (IBIA).
In 2023, EstrelaBet made history by becoming the first Brazilian betting operator to officially sponsor a FIFA event: the FIFA Women’s World Cup™. This achievement solidified its presence on the international stage and highlighted its dedication to the development of various sports.
In Brazil, the company continues to expand its presence through of major initiatives, sports broadcasts, cultural actions, and media projects that strengthen its connection with the public and drive entertainment.
For more information: www.estrelabet.bet.br
Source: GMB
